Refund policy

RETURN AND REFUND POLICY

Because our products are made to order, we do not accept returns or exchanges for choosing the wrong size or color, or for a change of mind. Please review product descriptions and size charts carefully before ordering.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, contact us at cdnlady16@gmail.com within 30 days of delivery. Include your order number and clear photographs showing the issue. After reviewing the claim, we will offer a free replacement or a refund when appropriate. You do not need to return a damaged or defective item unless we specifically request it.

CANCELLATIONS AND ORDER CHANGES
Orders enter production shortly after they are submitted. Contact us as soon as possible if you need to request a cancellation or address change. We cannot guarantee changes or cancellations once production has begun.

LOST OR UNDELIVERABLE ORDERS
Please make sure your shipping address is complete and accurate. If an order is returned or cannot be delivered because an incorrect or incomplete address was supplied, replacement or reshipping charges may apply. Contact us at cdnlady16@gmail.com if tracking shows a delivery problem.

REFUNDS
Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider. If more than 15 business days have passed since we approved your refund, contact cdnlady16@gmail.com.

This policy does not limit any rights that cannot be excluded under applicable law.